Return & Exchange Policy
Product Exchange and Return Policy
At Almarjaan, we strive to ensure your satisfaction with every purchase. If you wish to exchange or return a product, please adhere to the following guidelines:
At Almarjaan, we strive to ensure your satisfaction with every purchase. If you wish to exchange or return a product, please adhere to the following guidelines:
Exchange Policy
Exchange Policy You have a 7-day product exchange window, starting from the day you received the product. To initiate a refund, contact us at https://almarjaan.pk/pages/contact. If your return is approved, we will provide you with a return shipping label and instructions on where to send your package. Please note that items returned without prior notification will not be accepted. Additionally, please include a video of the product to be exchanged or returned.
Damaged Items
Upon receiving your order, please inspect the items. If you find any product to be defective, damaged, or if you receive the wrong item, please contact us immediately. We will assess the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including specific fragrances, custom products (such as special orders or personalized items), and personal care products (like hygiene products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns for discounted items or gift cards.
Exchange and Refunds Process
The quickest way to ensure you receive the desired item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and evaluated your return. If your refund is approved, it will be processed and automatically applied to your original payment method. Please note that it may take some time for the refund to be reflected in your account. Payments made via credit or debit cards usually take 8 to 10 working days to process. If you have not received your refund within this time frame, please contact us immediately, and we will assist you.
We will notify you once we have received and evaluated your return. If your refund is approved, it will be processed and automatically applied to your original payment method. Please note that it may take some time for the refund to be reflected in your account. Payments made via credit or debit cards usually take 8 to 10 working days to process. If you have not received your refund within this time frame, please contact us immediately, and we will assist you.
For any further questions or assistance regarding returns, please reach out to us at https://almarjaan.pk/pages/contact. Thank you for shopping at Almarjaan!